We offer Veeva Managed Services to assist small and medium-sized pharmaceutical companies in their Veeva CRM Post Implementation services. They provide a distinct HelpDesk model that caters to different levels of support and implementation requirements.
No long waiting hours
We empathize with the frustration of being in the field, meeting with Health Care Professionals (HCPs), and facing difficulties accessing the Veeva CRM App or encountering issues with its features. You no longer need to wait for Service Level Agreements (SLAs) to take effect, which can result in prolonged waiting periods.
Through our HelpDesk, we provide prioritized support with a speedy resolution to address all common issues.
Level 2 – Veeva Application Support
- User Administration
- Territory/Role Management
- LOV Changes/Modifications
- Data Security
- Reports/Dashboards Management
- Sandbox/Environment Management
- Dedicated Training Environments
- Monthly/Complex Data Loads
- 3rd Party Stakeholder Support
- Release Impact Assessment/Testing
Level 3 – Veeva Application Development
- Requirements Analysis
- Conversion of Business to Technical Requirements
- Veeva CRM Configuration
- Salesforce Customizations
- Testing – UAT/UFT
- Training Materials
Your customers deserve the best, and with Veeva CRM, you can deliver it. Our solution is designed to help you provide personalized and meaningful interactions with your customers, building trust and loyalty that drives long-term success. Ready to take your customer engagement to the next level? Contact us now to schedule a demo and see Veeva CRM in action!
Rep Level Engagement
Comprehensive Support Package
Change Control Process
Budget Optimization Strategy
Enhanced User Onboarding Initiative
These core values define who we are and the work we do.
To manage an effective Veeva CRM Managed Services for a US based Biotechnology Company They were looking to increased efficiency, scalability as per their current and future needs, in a cost-effective manner. Client is also interested to ensure the company’s change management guidelines are adhered to and keeping the user experience in confidence.
We provided the needed support coverage and the technical depth on the Veeva CRM application on the clients preferred response and resolution SLAs.
A combination of US and Offshore based support was provided at a fixed monthly cost to give the predictability needed to effectively manage the budget and free up the client’s Internal IT resources.
Increased user adoption because of efficient issue resolutions and feature additions and thorough understanding of user needs.
Adherence to change management process in ensuring proper documentation of change requests, approvals, functional/technical documentations, and user guides.
Great Customer and Sales Reps Experience
Delivery Excellence and Improved SLAs
Established an effective change management process