Microsoft Premier Support
TrnDigital Support backed by Microsoft Premier Support, your hotline for your Microsoft critical support needs.
How do I get Premier Support whenever I require it?
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TrnDigital's Premier Support Features
Problem resolution services
Receive < 1 hour response times; easily access TrnDigital’s Microsoft SMEs.
Service delivery management
Our Microsoft Technical Account Managers (TAM) can escalate critical tickets on your behalf.
Proactive services
Help equip IT with tools to understand architecture choices.
Support aligned to your goals
TrnDigital is able to extend our Microsoft Premier Support for Partners channels to offer our client’s end-to-end managed support across the spectrum of Microsoft products and services. Tailored to your business priorities, TrnDigital can help former Microsoft Premier Support for Enterprise clients with pro-active engagements and support services.
Proactive Services Engagements
RAP as a Service for Azure Active Directory
Gain an insight into the health of your Azure AD environment by proactively diagnosing issues and risks.
Office 365: Network Performance Assessment
Improve your ability to identify, resolve, and prevent issues that affect your Office 365 network.
Office 365: Security Optimization Assessment
A detailed findings report and plan of action to improve your security posture based on recommended practices.
Resources & Insights
Frequently Asked Questions
Microsoft Premier Support was Microsoft’s enterprise support program for technical issue resolution, proactive services, and escalation management. Microsoft no longer sells or renews Premier Support agreements for enterprise customers and recommends Unified Support as its current enterprise offering. Premier Support for Partners remains available through certain partner arrangements. TrnDigital states that it can extend its partner support channels to eligible clients and escalate cases to Microsoft when necessary.
Microsoft Unified Support replaced Microsoft Premier Support for enterprise customers. It provides support across Microsoft products and cloud services, with access to technical assistance, proactive guidance, learning resources, and service management based on the organization’s agreement. Businesses that need help navigating Microsoft support options can also work with TrnDigital for managed support and escalation assistance.
Start by contacting TrnDigital’s Managed Services Team with the issue details, affected users or systems, business impact, and any troubleshooting already completed. The team will assess the issue and work to resolve it directly. If Microsoft involvement is needed, TrnDigital can escalate the case through its available partner support channels and keep the process moving.
For urgent technical support through TrnDigital, call 781-691-4350. This is TrnDigital’s support number, not a direct Microsoft support line. Have the affected Microsoft service, error messages, number of impacted users, and business impact ready so the support team can prioritize and route the issue appropriately.
TrnDigital’s support offering includes on-demand technical problem resolution, access to Microsoft subject-matter expertise, service delivery management, and escalation support for critical cases. It also includes proactive engagements that help IT teams identify risks and make informed architecture decisions, such as Azure AD health reviews, Office 365 network performance assessments, and security optimization assessments.
TrnDigital first investigates the issue through its in-house Managed Services Team and collects the technical and business-impact information needed for escalation. For issues requiring Microsoft involvement, its Microsoft Technical Account Managers can escalate critical tickets through available Microsoft support channels. The team remains involved throughout the case to coordinate communication, track progress, and help drive resolution.
Azure Premier Support is no longer the standard enterprise support offering for customers. Microsoft’s current options include Azure support plans and Unified Support, depending on the organization’s environment, support needs, and agreement. TrnDigital also provides managed Microsoft support and can help assess issues involving Azure, Microsoft 365, and related Microsoft services before escalating when needed.