How a Pharma Leader Doubled Productivity with a Power Platform COE Setup
A Custom Power Platform Center of Excellence (COE) Eliminated Process Fragmentation, Accelerated Development, and Saved Hours Every Week.
100%
Increase in Hours Saved – Per user, every week within the first 6 months.
Weeks to Days
Development speed for tangible working prototypes.
The Challenge: Siloed Apps, Disconnected Processes, and IT Resource Constraints
Fragmented Operations
Siloed and disjointed business processes existed across multiple core business functions.
Zero Central Visibility
There was no centralized repository of developed applications, creating massive duplication of effort and security blind spots.
IT Resource Bottlenecks
The internal IT team was simply not resourced well enough to independently create, facilitate, and manage a dedicated Center of Excellence to govern Microsoft Power Platform use and development.
The Solution: Deploying a Sustainable Power Platform COE Framework
End-to-End Visibility
Initiated a deep audit of the existing environment landscape and deployed the Microsoft COE Starter Kit to gather critical administrative telemetry.
Strategic Governance & Guardrails
Partnered closely with key corporate stakeholders to establish clear constraints, compliance rules, and tailored governance recommendations.
Curated App Catalog
Constructed a centralized application catalog featuring a curated list of top-performing apps and the most common operational use cases.
Upskilling & Training
Provided comprehensive Power Platform training to the core team to showcase the true "art of the possible.
Community-Led Support
Established a dedicated Microsoft Teams site acting as a thriving hub where citizen developers can ask/answer questions, access learning paths, and stay updated via blog articles and official Microsoft announcements.
100% Increase in Time Savings
Hours saved per user every single week doubled within the first six months of deployment.
Rapid Prototyping
Development speeds transformed completely- taking tangible working prototypes from weeks down to just days
Scalable IT Infrastructure
The internal IT team successfully adopted an agile operational model, enabling them to easily scale and meet the unique software demands of each individual business unit.
Clean Ecosystem Maintenance
Overused or completely obsolete apps and automated flows were securely cleaned up and decommissioned, eliminating platform noise and security risks.
Active Citizen Developer Community
Built an empowered internal community giving creators real-time Q&A support, shared learning resources, and direct access to previously developed solutions.