Shift your Office 365 How-Tos to a Self-Service Bot

  • 40% of L1 tickets for Office 365 and SharePoint support are in the form of “How do I…” questions.
  • The average resolution time for an L1 ticket can be between 2-4 hours leaving users frustrated and unproductive.
  • The ever-changing landscape of Office 365 makes it difficult for any single person to stay up to date with the latest changes and functionality.
  • Support teams are spending valuable time responding to basic problems that could be reinvested into other initiatives.

Introducing QnA Support Bot for Office 365

  • Available 24/7 via in-browser chat or Skype for Business IM.
  • Draws from a large database of curated information written and maintained by Office 365 experts.
  • Has the ability to define company-specific responses based on enabled features and governance.
  • Can open support tickets when additional help is needed; integrates with ServiceNow, Zendesk, ConnectWise, AutoTask, and Remedy.
  • Provides reporting on areas that require the creation of additional content.
  • QnA Bot is constantly being trained to understand and respond to new information.

Features / Specs

  • 500+ SharePoint Online Help Knowledgebase
  • 300+ Exchange Online Help Knowledgebase
  • 200+ Skype for Business Online Help Knowledgebase
  • 150+ OneDrive for Business Help Knowledgebase
  • 100+ Yammer Help Knowledgebase
  • 50+ Teams Help Knowledgebase
  • 50+ Planner Help Knowledgebase
  • 50+ Delve Help Knowledgebase
  • 50+ Flow Help Knowledgebase
  • 50+ Stream / Video Help Knowledgebase
  • 50+ Sway Help Knowledgebase

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